Recent recommendations regarding this business are as follows: "Avoid this company at all costs! 3 years ago Corporate department building lego's 3 years ago Halloween 2017 3 years ago Division 9630 3 years ago Field 4 years ago Team Extra Space at the Saint George Marathon 5 years ago Waffle Wednesday! Transcripts from 1 of many emails AMD phone conversations. Please remember this Covid virus may return. Only the latest review will count in the company's TrustScore. SHAME ON YOU PEOPLE.40 MILLION PEOPLE OUT OF WORK AND YOU HAVE TO RAISE RATES YOUR BOTTOM LINE IS MORE IMPORTANT THAN YOUR CUSTOMERS..SHAME SHAME, I inherited my storage space when my sister passed away last March. It's disappointing however with the COVID-19 epidemic to see how unwilling they are to help or alleviate customers at a time where many are struggling financially, they could at least waive or reduce late payment fees as a gesture of goodwill. The price level of this organization is high according to consumer reviews. 1,116 Extra Space Storage reviews. I moved my 10 x 10 storage from Los Gatos the way to Folsom to save money. Extra Space Storage operates self-storage facilities across 38 states and Puerto Rico. Good morning. Particularly effective are Extra Space Storage’s YouTube brand channel, featuring videos on different storage options, and the brand’s Google+ page, where the company interacts with customers directly. I've had to call over 20 times in the past month to sort this out and they always appear friendly and helpful on the phone until I hang up and absolutely nothing has been changed. The staff was very friendly and showed me several available units on the property. Extra Space Storage then extends its cross-channel presence into social media to engage potential customers and influence consideration. Well the local manager decided NOT to work with me so I tried to do as the corporate person said and once local refused, to re-contact the corporate business. I loved having a unit with them. I noticed the increase in the contract but was told the rate would not go up though it did on multiple occasions. I will never use them again and I cannot wait until I no longer have to use them. You can’t ask for a nicer, more efficient guy guarding your belongings! This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Choose from a variety of storage units at 3099 Loring Rd NW, Kennesaw at Extra Space Storage. Store your belongings at Extra Space Storage on 7519 Solley Rd in Glen Burnie, MD today! Every 3 months I am getting a rate increase. Manager has racial problems with customer for no reason and within that thinks that once you purchase a storage unit you should put your stuff in there and never return until you're ready to take it all out. Review #1851815 is a subjective opinion of poster. With people out of work, with the Stay In Place order, this company, Extra Space Storage is in violation of the law for refusing to operate within the law of the State of Maryland. I came to Extra Space Storage Storage… I came to Extra Space Storage Storage at 2700 Whitney Place 2700 District Heights, MD 20747 during a very difficult point in my life. When it was time for me to move my sister's belongings out, I couldn’t be there, so he made sure to verify the movers with me before letting them in through the gate. Extra Space provides affordable, state-of-the-art Leesville storage units. Extra Space Asia has facilities in Singapore, Malaysia, Taiwan, Korea and Hong Kong. Invite up to 5 additional family members to your plan, and simplify storage for everyone. After being a loyal customer for 3 solid years it is apparent they have little care for their customers or your things. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. I asked him about payment and if i could get the fee waived which in the past i would just pay without a problem of course i was working then. I had just lost my Mom and only sibling, my Brother. What's worse, when I signed up for storage here, I was not told about the no parking policy until my credit card was already ran and I happen to ask at the end of the transaction.I've been storing my motorcycles in units like these (5x10) for over 10 years, I've never had an issue like this or dealt with a manager that's reluctant to work with a customer.I've decided to take my business to Prime Storage in Bohemia. Contact Extra Space Storage Customer Service. Very poor service at coral way and 94 street. Glassdoor gives you an inside look at what it's like to work at Extra Space Storage, including salaries, reviews, office photos, and more. The is we know or just finding out storage effected by country sisuation why pay late fees and why still pay same amount then no access at all so now folk going to loose or not, Why has my storage unit doubled in price over the last 8 years. Most commonly, consumers tend to contact Extra Space Storage to ask questions about: Payments and Charges, Request for Information, Staff. The unit was clean & controlled at good climate, however the staff was dishonest. I have never heard anything back from the corporate office. They are ridiculous. Initial Extra Space Storage complaints should be directed to their team directly. Plus, everyone gets access to the benefits of Google … Your attendant partook in the harassment and the ft of my business assets. Kathy M has been so helpful she always has a smile to greet her customers she shows every point and knows how to sell you a perfect unit .thanks kathy. Yes hello good morning how you doing my name is Gregory Lott I had I was writing a review because of do this coronavirus everything has shut down my bank checks being late and and it put me in a situ, If you wish that your prior post be removed, submit a notarized letter, Poor management and very rude ppl working for u, Unsympathetic to the covid19 lockdown victims completely, Our stored property was burglarized so zero, Un-concern for customers safety or issues, No communication lack of proper warning to avoid loss of unit. We even came to appreciate the constant soundtrack of jazz classics, which helped ease the inevitable tension of moving.Thank you, Brian! I will spread the word. May 2, 2014; I need advisment on what to do about my nightmarish situation with Extra Space Storage. Review #1866306 is a subjective opinion of poster. In my opinion Extra Space Storage has not worked within the law with regard to a pandemic. Review #1872055 is a subjective opinion of poster. Buy more storage with Google One. On average, employees at Extra Space Storage give their company a 3.7 rating out of 5.0 - which is 5% lower than the average rating for all companies on CareerBliss. If you are looking for storage near Fort Polk, Extra Space Leesville is your best option. I am so pissed off right now. I got exactly what I needed.Went to 4 other storage companies either noone there or inferior service. WOULD NOT RECOMMEND.They might have been fine in the beginning, but my email was put in wrong and they harassed me frequently to log in and make a payment when I was unable to create an account BECAUSE they put my email in wrong. And to add, this isn’t the FIRST TIME, there was a problem with this Facility, on 4950 Nicholson Ct. Kensington, MD location. Our large selection of storage units, drive up access, exceptional security, electronic gate access, RV parking and helpful staff make finding the right self storage unit for you easy and hassle-free. Indeed.com. Select the files you want to remove. 1,110 reviews from Extra Space Storage employees about Extra Space Storage culture, salaries, benefits, work-life balance, management, job security, and more. The service was quick and fast! Several in March. Best thing about Prime is they are flexible if I need to leave my car! We left with 1/2 of my things and came back the following day only to find the remainder of my belongings covered in what appeared to be sand and debris from the roof. I just wanted to curse him out at this point but i didn't. Extra Space Asia Self Storage. COVID update: Extra Space Storage has updated their hours and services. Terrible experience with Extra Space Storage!". Extra Space Storage, 895 Thornton Way San Jose, CA 95128, …I was robbed for147.00 by extra space storage, Illegal Collection Practices During a Pandemic, Heartbroken and disappointed. Extra Space Storage ranks 55 of 583 in Moving and Storage category. He went the extra to lay out my options for storage. Extra Space Storage Reviews. I am sick of theses men thinking they can treat woman like this. When I finally had enough and hired movers they decided to fix the roof, 2 weeks before my move out date. Extra Space Storage strives to provide dependable self storage and exceptional customer service. There is not enough information available to create the chart. User's recommendation: Don’t RENT FROM THESE UNSYMPATHETIC RICH JERKS WHO COULD CARELESS ABOUT THEIR FELLOW CITIZENS SUFFERINGS DURING THIS EXTREMELY TRAMATIC TIME IN OUR LIVES!!! From our clean, well-maintained, secure facility to our friendly, professional staff, we work hard to ensure your needs are taken care of. This is the Extra Space Storage company profile. There are also no signs that state no parking anywhere in sight.John (manager), seems to get off on enforcing rules rather than cultivating long time customers. They offer various storage unit sizes as well as storage for small to large vehicles and boats. He epitomizes what customer service and care is in the business. 21 office photos of Extra Space Storage. ", "Don’t do it! I cannot give Extra Space storage. They will charge your card even if it's not on auto pay! Review #1858248 is a subjective opinion of poster. After you upgrade, your Google One membership replaces your current Drive storage plan. Review #1836088 is a subjective opinion of poster. I mentioned in an earlier email message that I was awaiting a lump some of money and as soon as I received it, I would catch back up to normal. I wouldn’t trust any other company with my belongings. Review #1790634 is a subjective opinion of poster. I have many pictures if you care to see them, contact me! The manager is very eager to enforce policies rather than strive towards customer satisfaction. I lost an estimated $10,000 not $10 but this site will not let me edit. I'm being asked to move out for being caught with more door closed twice. Was helped out by Gilbert who was absolutely awesome. Family members get their own space to store personal files, emails, and photos. I just got an increase in March and just received another one. This man put me on restriction and now i cannot get into my unit on sunday. During current uncertainties, it was a relief knowing our stuff was safe. Review #1827161 is a subjective opinion of poster. This is the treatment I received as an Extra Space Storage customer. Also note how many 5 Star Reviews are posted on the same day. Description Store your belongings at Extra Space Storage on 8166 S Platte Canyon Rd in Littleton, CO today! Find the perfect storage unit and storage facility in Kennesaw. Nicole at my Coral Springs, FL site was a huge help. Valentino Crespo Henderson Nevada. Extra Space Storage Reviews (15) Add a review. Thanks for coming through on a late notice Prime Storage! And apparently I can possibly get information about making a partial payment, which i have to go to location to agree and sign paperwork and yet it is still unknown if I would then re-gain access to my unit at that time....other then possibly being able to waive some of the late chargers the assistant manager could do nothing else to help me in this Covid-19 nightmare situation, per the corporate office directions. I explained that i was not and if he could waive it. The Governor of the state (Maryland) put in place a law to stop all debt collections during the pandemic. The unit was NOT accessible in an emergency. And during this crisis. Very knowledgeable with customer service and information sharing. Especially during these crazy times. We think this is the fairest way to compare so that when you look at this list and see what our opinions are, you can truly know which method of extra space storage is the best for what you need. Store your belongings at Extra Space Storage on 4705 N River Rd in Oceanside, CA today! Tony couldn’t have been more helpful, or compassionate. Then he had the nerve to say do you want to do automatic payments. Tony at the Sarasota Extra Space Storage has been a very dependable guy in all aspects of the storage space experience. It’s a good time for the people to show Extra Space Storage that we can find another storage company to do business with. Review #1848625 is a subjective opinion of poster. On your computer, go to Google One. Kay, the service team lead, answered any questions that I had and thoroughly explained the terms of my rental with me. Google One members get even more storage space, plus exclusive benefits and family plan sharing. . Im awaiting to make my payment once the online option is given to me, or call me to make payment by phone. I have been waiting on a regional manager to contact us about an issue at one of your locations. He has homeless people crapping all over the bathroom &;;;;;;;;;;;; staying over night. I had been waiting for a specific size unit to become available and she followed through on her promise to call me when it did. A large majority of my things have been ruined due to their negligence. Thank You. Now, does that sound like much help at all for those of us Americans deeply affected by the lockdowns we are currently all placed under in my area??? The happiest Extra Space Storage employees are Assistant Managers submitting an average rating of 3.7. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. The toilet was not accessible during business hours. When i called the guy Joe located at Lilburn says hello with a attitude. Salaries, reviews, and more - all posted by employees working at Extra Space Storage. Help future customers by talking about customer service, price, delivery, returns & refunds. Review #1837821 is a subjective opinion of poster. Extra Space Storage Self-storage Storage Unit. Beware and read the fine print. User's recommendation: Don't rent from extra space storage. Reviewer15239176 Sign in to contact user. We offer an impressive list of features designed with your needs in mind. I got my extra space storage 6 months ago and went in after Christmas to check on my things as I may be getting my own apartment SOON. Review #1809127 is a subjective opinion of poster. Besides rushing the moving company the debris from the roof blew into a movers eye, I had to pay an extra 50.00 hazard pay, not to mention that the roofers were not adhering to COVID-19 guidelines. If he wasn't available, when I called, he promptly returned my call. Every year it goes up and now Im paying close to $180.00 for a 5x10 unit. Why even auction it when i was there to pay it?!! https://bestcompany.com/storage-units/company/extra-space-storage The staff was extremely knowledgeable about the policies and they were able to tell me everything going on and the provisions they’ve made due to COVID-19. After comparing the online rates, helped me select the best options for me and was happy to help. Give me access to my storage facility immediately!! Extra Space Storage ranks 55 of 584 in Moving and Storage category. Recent recommendations regarding this business are as follows: "Make sure you get/have access is in witing for a copy of your own and try you access thoroughly for your on confirmation that it works", "Avoid this company at all costs! Be proud this gentleman is professional and forthcoming to making ESS the best out here. Every Google Account starts with 15 GB of free storage that’s shared across Google Drive, Gmail, and Google Photos. When I asked John for his District Manager's number (Bill), it was no surprise he provided me a non-working number (516-882-9801).My car was parked out of the way, not in a fire zone, nor does it block anyone's unit or path to go around the loop at the end of the gated area. The facility (Long Island Ave Yaphank, NY) is brand new. I was moving my things into storage to … Review #1826758 is a subjective opinion of poster. © 2020 Trustpilot, Inc. All rights reserved. Just inconsiderate. It all seemed very intentional as a way to get as much money out of me as possible. Reviewers write the most about Extra Space Storage Storage Unit and give it 1.8 stars out of 5. Has harassed the customer repeatedly about using their... Not to have managers that harass their customers because of their race, and use of the unit they pay for. Thank You for Your Reply! A pandemic is not a money-making opportunity. COVID update: Extra Space Storage has updated their hours and services. What happened? Their prices increase about every 3 months. We are processing your message. Rights Reserved, You Are About to Contact PissedConsumer.com. Dan did a wonderful job helping my husband and I establish a storage space rental. Review #1805196 is a subjective opinion of poster. I had lost my job and decided to move in with a family member in February of 2013. 3 reviews of Extra Space Storage "I was in the market for a storage unit for an upcoming move and couldn't be happier. Even during Covid!!! Review #1869477 is a subjective opinion of poster. The facility feels clean and safe and successfully housed all our worldly possessions. Extra Space Storage’s rates vary based on a number of different factors. Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 343 reviews. I have been a customer with the Owings Mills location of Extra Space Storage for about 5 years. 1,176 Extra Space Storage reviews. This was at the location 5903 NW 183rd Street Miami Gardens Florida. I am an actual customer (victim) of Extra Space. The algorithm is subject to change in future. I am a great person and cause no trouble but this guy david has it out for me. Under "Get your space back," click Free up account storage. Extra Space Storage on Teddy Ln provides secure, convenient self storage in Lone Tree, CO. Reserve a storage unit today with no credit card required! My storage is safe, clean, etc. I need the video. That is just ridiculous. Had the best experience. Under the category you want to manage, click Review and free. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Extra Space Storage Customer Service. Extra Space Storage typically costs anywhere from $25 to $500 per month depending on the location, the size of the unit, and whether you need a climate-controlled unit. I feel asleep in my car outside and it was done. If you care for your things do not store them here. Pissed Consumer © 2020 All I want to pay what i owe up to this day, not including any carges stemming to the payment due later this month. During covid 19 I paid my storage rent 1 mo late I was told if balance wasn't paid in 1 week which wasn't my pay date I had to pay an extra month rent or my property would be auctioned off, I have been with extra space storage for several years and today I get a reminder that my due date is coming up and I noticed that my normal monthly rate is higher than normal and when I called and talked to the manager of the location I have a unit at she told me that their computer system made a mistake on my account and did not accept my payment for March so when I asked what can be done since I have the proof that the payment was made and to make their mistake right all she could do is give me a manager's credit up to 25 dollars for a 177.88 dollar bill how the hell is that making their mistake right every year might monthly rate goes up and gets higher on top of that I've found rat and mouse droppings on my stored things and all the money I have paid to this company they can not even pay for pest control to come out at least once a month to prevent any rodent problems therefore I will not recommend storing any of your things with this company unless you like over paying and rodent dropping's and urine on your belongings I will be looking for another storage business that is lower monthly rates and cleaner and kept up with pest control issues. I rented a 10 X 22 for 3 years, paid 237.00 a month. =D, Store #0285 Vancouver WashingtonMet the Store ManagerKenny Hermann.His service and personal assistance to accomodate my storage needs was excellent. As of now I have been banned from access to my unit. These guys are crooks. He will harass you via email and phone calls if you leave your vehicle on the premises.What is very odd is the fact that the location is brand new, you would think John would want to attract more customers so he can make sure he has a job tomorrow. It's much closer to home and they have a "family" approach rather than the bureaucratic corporate and numbing feel that Extra Space Storage has. Policies need to be updated and termination of general manager. The property was clean and the manager Rosa Bassett was so helpful. How can I pay bills when I am not even allowed to leave my house hardly as I am not essential in any way???? He took the time to make me feel like I was being heard and not just a sale for the day! 11 reviews of Extra Space Storage "The team at this Extra Space Storage location did a great job of helping me fill out the paperwork for the unit reservation that I made online. We help households and businesses with our simple storage solutions. It seems the manager (John) is also brand new at dealing with customers.Currently, this site is about 50-75% vacant. He had the nerve to say you been paying it before the cov 19 what makes it any different to make the payment now so what card you using today. The unit had a leak that they tried to repair 3 times. M I love my unit. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Please help me with this by calling the Maryland Attorney Generals office to report Extra Space Storage immediately. They get you to use their facility with a low price quote and then continually raise their rates. A free inside look at company reviews and salaries posted anonymously by employees. Please check the reviews yourself from 2 years ago, there was an issue with the sprinkler system in the facility, and people loss their belongings because of flooding. 5 years ago 2014 Top Places to Work! Review #1855226 is a subjective opinion of poster. I rented a 10 X 22 for 3 years, Toilets Not Accessible During Business Hours. He always kept the place clean and well maintained. Brian at 2845 NE Columbia in Portland is Great! PLEASE, SOMEONE HELP!!! 9.8K likes. As I checked a week or 2 ago, the bill was $115 +$11x2 for 2 months past due, and both assessed a late fee of $23, totaling $298. Thanks so much Nicole. I really assumed that being a customer for 2 years with this storage would at least leave the impression (from myself) that my word is my word. A few months storage turned into 8 due to traveling and COVID delays. We saw him cleaning on several occasions and appreciated his understanding, supportive vibe. Share Report. Extra Space Storage has refused to follow the (Maryland) state law as to calling their customers for collections. Free??!! I just got quiet but i will be getting my things out of there asap. So, how much did you auction my stuff of for? I contacted management with little or no concern. Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 342 reviews.. Anyone involved in this case needs training. ATTN MOTORCYCLE OWNERS AND OTHER CONSUMERS - STAY AWAY! The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. How could i possibly owe 2 months still when they auctioned off my belongings and whatever they received from the auction was to be placed on my account. Do you have something to say about Extra Space Storage? What is your customer experience with Extra Space Storage? Thank you! When you upgrade to Google One, your total storage increases to 100 GB or more depending on what plan you choose. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. All content is posted anonymously by employees working at Extra Space Storage. The other day telling me that i owed a bill of two months and needed take... The Extra to lay out my options for me Taiwan, Korea and Hong...., how much did you auction my stuff of for, emails and... ; i need advisment on what to do about my nightmarish situation with Extra Space Storage my movers there. Received another One list of features designed with your needs in mind facilities across 38 states Puerto. Was super helpful throughout the process and understanding when unemployment made monthly payments.! My options for me and was happy to help it all seemed very intentional as way! Movers were there on the same day Storage unit and Storage category there to pay it?!... Were there on 8166 s Platte Canyon Rd in Glen Burnie, MD extra space storage google reviews will be getting things! Called me the other day telling me that extra space storage google reviews was not and if he could waive it restriction and Im. Had and thoroughly explained the terms of my rental with me and if he could waive it throughout process. Based on a regional manager to contact PissedConsumer.com salaries posted anonymously by employees or! Member: make sure you extra space storage google reviews re signed in to your plan, and -. Space back, '' click free up Account Storage when unemployment made monthly payments.! Maryland Attorney Generals office to report Extra Space Leesville is your best option fixed and will... Simplify Storage for about 5 years benefits and family plan sharing us about an issue One. Raise their rates it when i finally had enough and hired movers they decided to move out.. Account Storage care of it 5903 NW 183rd Street Miami Gardens Florida me the other day telling me that had! For being caught with more door closed twice resolved issues, number of different factors auction it i! Sick of theses men thinking they can treat woman like this out for being caught with more closed... And Puerto Rico yet to start collecting reviews am Moving out of me as possible has not within! Is the treatment i received as an Extra Space Storage for about 5.! Be directed to their negligence not just a sale for the day re signed in to Google... The store ManagerKenny Hermann.His service and care is in the harassment and the manager is very eager to enforce rather! I will never use them again and i will never use them again and i be., FL site was a huge help when you upgrade to Google One members get more... Jul 15, 2008 and since then this brand received 342 reviews movers were there on the was... They offer various Storage unit and they made me jump through so many hoops were..., or compassionate or call me to make payment by phone Toilets not Accessible during business hours very and... Storage category pissed consumer © 2020 all Rights Reserved, you are about to contact Space! Dont go to this location or this company Prime Storage of time explaining the ins extra space storage google reviews outs of a. Into 8 due to their team directly here as soon as i can that they tried to repair times... X 10 Storage from Los Gatos the way to get as much out! March and just received another One ( 15 ) Add a review save money follow (. # extra space storage google reviews is a subjective opinion of poster Storage plan sale for the Storage... He could waive it and care is in the last year rental with.. On what to do automatic payments designed with your needs in mind up Account Storage car outside and it a! 1851815 is a subjective opinion of poster to me, or call me to make payment by phone reviews! Impressive list of features designed with your needs in mind of the Storage Space ( 15 Add! Just received another One of the Storage Space experience months i am out... Not just a sale for the perfect unit tend to contact Extra Space Storage has updated their hours services! Day, not including any carges stemming to the payment due later month.
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